They genuinely seem to care, that’s what I love about FlamePoint, and why we like doing business with them. It’s a personal relationship, a partnership. They definitely make us feel like we are a partner to them and they are a partner of us.
When you’re a growing business, you need an office technology partner that you can count on to optimize your business and be there when you need them. That’s why Architects Orange, a full service architectural and planning firm, counts on FlamePoint Office Automation to provide and service all the copiers for their 4 studios.
Architects Orange switched from a leasing new copiers from a dealer to purchasing FlamePoint’s fully-warrantied refurbished machines to cut down on costs without sacrificing productivity or uptime. Within hours of signing the engagement, Architects Orange was set up on their new machines.
Customer service was also a big reason Architects Orange switched from their old provider, signing on to a FlamePoint copier maintenance contract. With nearly their entire staff – including the architects themselves – relying on the office’s copy machines, good service and fast response times were a must. “…with the previous vendor sometimes it would take until the next day for someone to come out, sometimes even longer. When we need service, FlamePoint responds in minutes, has someone out in hours, and gets the issue resolved quickly.”
By switching to FlamePoint as their exclusive copier provider, Architects Orange significantly reduced their cost per page, saving an average of roughly $56,000 per year. “The money we save with FlamePoint allows us to spend more on other things that are more critical… better hardware and computers, or even just quality people. We’ve opened a few offices since coming onboard with FlamePoint, so those savings are huge for us.”
Although the monetary benefits have provided advantages to Architects Orange, they feel that their favorite part of working with FlamePoint is the service. “They genuinely seem to care, that’s what I love about FlamePoint, and why we like doing business with them. It’s a personal relationship, a partnership. They definitely make us feel like we are a partner to them and they are a partner of us.”